Packages are NOT insured unless you choose to insure them at checkout. You MUST select the insurance box in order to have your package insured, this is in addition to shipping costs. Lost or damaged items that were NOT insured are the responsibility of the customer.
Please remember that once a package has been delivered to the Post Office we no longer have control over it and cannot be responsible for the time it takes to get to you. (We wish we could snap our fingers and it would be there or even better that we could hand deliver every package because we don't like waiting for packages either!) We have to count on the delivery service, USPS, UPS, etc to deliver the package to you. If they scan something incorrectly, take longer to deliver or any other issue the Post Office may come up with we apologize in advance and assure you that we will do everything we can to help you work with the USPS to find your package.
**All packages that we send by USPS will travel through Warrensdale, PA. This is a PO hub and while your tracking may show your package as being delivered there it is just a stop on your items journey to you.**
You "should" receive emails from Squigglybugs AND Paypal with tracking information. Please check your Spam folder because it may have gone there!
*Free Shipping* promotions apply to standard economy shipping in the USA only.
Free shipping does NOT apply to faster/upgraded shipping options.
Requested special order or backordered items that are part of a FREE shipping promotion will not be charged if entire order is shipped together. Otherwise, backordered items will be charged actual shipping when available.
Orders generally ship within 48-72 hours. Please note that standard FREE shipping can take up to 15 business days to arrive. If you require it faster, we recommend upgrading. Upgraded shipping will ship same day or next BUSINESS day. Packages are shipped everyday Monday through Friday.
Shipping fees are as follows:
Shipping within the Continental US
Standard Delivery Without Insurance
Upgraded Priority Mail or UPS Ground
Up to $34.95
$6.95 Up to $60
Optional insurance is available at checkout for $4.00. We offer Local Pickup for our customers who are visiting the area or live near us. Please do not choose this method if you live across the country. We assure you that it will cost much more to pickup than to ship! :)
PLEASE CONTACT US PRIOR TO ORDERING. THERE ARE MANY ITEMS THAT WE ARE NOT ALLOWED TO SHIP OUTSIDE OF THE UNITED STATES.
- International orders are subject to a $3.00 handling fee, plus insurance and shipping.
- International orders must have matching billing and shipping addresses. Otherwise we will cancel orders.
- GroVia, Smart Bottoms and Rumparooz cannot be shipped outside the US.
- Bumgenius, flip, and econobum cannot be shipped to Canada, Europe, Australia, or New Zealand.
- Tula, Beco & Lillebaby carriers cannot be shipped outside the USA. This includes orders through forwarding companies - they will be cancelled.
- Other brands may also have restrictions.
- Coupon codes cannot be used on international shipments.