Our policies

Shipping Policy

Shipping Time -- Orders for in-stock items will ship with 5 business days.  MOST orders will ship within 48-72 hours.   It is just 2 of us packaging orders! :)


All orders upgraded to priority shipping will ship same or next day. Orders placed after 4 on Friday or on the weekend will ship on Monday.


Special orders will ship as soon as they arrive.


Orders placed after 4 on Fridays or on Saturday or Sunday will be processed on Monday.  

 

If a product happens to be out of stock the customer will be contacted with alternate choices so that packages can be sent out asap.  Final Sale items may be substituted with a like item (different color, etc. ) as they are limited supply products.

 

We cannot guarantee when an order will arrive, although we wish we could. Consider any shipping or transit time offered to you by Squigglybugs, USPS or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


Once we have shipped a package we can no longer be responsible for it as we do not have control over USPS, UPS or any other shipping company (again, we wish we did)!


Taxes

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state (Ohio). For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.


Returns

In case of a product defect, please contact us for instructions per that brand. We will refer you to the manufacturer for replacement of your item if that is their policy.   We follow the same guidelines as our manufacturers for defective products.  If they say it is NOT a valid warranty claim, we will do the same.  


Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.  Please be sure to contact us promptly  - the two of us are not perfect and know that we do occasionally make mistakes.     After 30 days no exchanges will be made.


Exchanges will only be made within 30 days from purchase date.  You will be responsible for shipping costs both ways (returning to us and shipping back to you).  


We do accept returns of products within 30 days from purchase date for store credit only - a 15% restocking fee will be deducted from total store credit issued, along with the cost of shipping to you.   Returned products MUST be in the same condition that you received it which includes the original packaging and it MUST be unused and unwashed.   Customer is responsible for shipping product(s) back to Squigglybugs. 


Store Credit will be issued less a restocking fee of 15% on all cancelled orders and returns that are not due to our mistake or a valid defect per manufacturer guidelines.


Packages returned marked as refused or returned to sender are subject to the same 15% restocking fee minus shipping.


Please email us at squigglybugsllc@gmail.com or through a CRM on our website regarding returns, defects, issues or refunds.


Final Sale and Closeout items are not eligible for exchange or return.  


Order Cancellations:

If you must cancel your order, or parts of your order, you will receive store credit, minus a 15% cancellation fee.  We do ship as quickly as possible so cancelling is not always possible.  If you cancel after package has been sent you will be responsible for shipping both ways.


Credit Cards

We accept all major credit cards. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon your order.


Gift Certificates

All gift certificates are good for 2 years from date of issue.



Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties. 



We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.


Our secure servers protect your information using advanced encryption techniques and firewall technology.


To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Squigglybugs. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.


When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.


We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.